Terms of Service

About these terms

By booking a trial class or enrolling a student, you agree to these terms. If a parent or guardian enrols a child, the parent or guardian is the one agreeing to them and is responsible for fees and conduct.

Operating entity: [[FILL: registered business name, or a statement that you trade as an individual]]

Enrolment

• Anyone under 18 must be enrolled by a parent or legal guardian
• A free trial class is offered before enrolment. No payment details are taken to book it
• After the trial you may choose a plan and a schedule. Enrolment begins when the first payment is made
• We will assign a qualified female teacher and keep the same teacher with the student wherever possible
• We may decline or end an enrolment where behaviour towards a teacher is abusive, or where fees go unpaid

Fees and payment

• Fees are set out on the fees page and depend on lessons per week
• Fees are payable [[FILL: in advance monthly, or your actual billing cycle]]
• Accepted payment methods: [[FILL: payment methods]]
• There is no registration or joining fee
• We may change fees with [[FILL: notice period for fee changes]] written notice. Changes never apply to a period already paid for
• Bank or transfer charges are the payer’s responsibility

Attendance, rescheduling and missed lessons

• Please give at least [[FILL: notice required to reschedule]] notice to move a lesson
• Lessons cancelled with proper notice will be rescheduled where a slot is available
• A lesson missed without notice is treated as taken. [[FILL: your policy on no-show lessons]]
• If a teacher must cancel, that lesson will always be rescheduled or credited
• If a technical fault on our side ends a lesson early, it will be made up
• Extended breaks and holidays: [[FILL: your policy on pausing classes]]

Cancellation and refunds

• There is no long-term contract and you may stop at any time
• To cancel, give [[FILL: notice period for cancellation]] notice by WhatsApp or email
• Refunds: [[FILL: full refund policy, including whether unused lessons in a paid month are refunded or credited]]
• We may end an enrolment immediately for abusive conduct, with any unused balance handled as described above

Conduct during lessons

Lessons should be a calm and respectful space for both student and teacher. We ask that:

• Students attend on time and ready, with their Quran or Qaida to hand
• Students and family members treat teachers with respect at all times
• Lessons are attended from a suitable, reasonably quiet space
• Lessons are not recorded, photographed or shared without written permission from both the teacher and us
• Parents are welcome to sit in on any lesson at any time

We take the safety and dignity of our teachers seriously. Abusive, harassing or inappropriate behaviour towards a teacher will end an enrolment immediately and without refund of that period.

What we are responsible for

• We provide teaching by qualified female hafiza teachers, with reasonable care and skill
• We cannot guarantee a particular rate of progress, since that depends on the student’s attendance and practice
• We are not responsible for your internet connection, device or power supply
• We are not liable for indirect losses. Our total liability is limited to the fees you paid us in the [[FILL: liability cap period, e.g. previous three months]]

Your responsibilities

• Provide accurate information when enrolling, and tell us if it changes
• Make sure a suitable device and connection are available for lessons
• Supervise young children as appropriate during online lessons
• Pay fees when they are due

Intellectual property

Any teaching materials we provide are for the enrolled student’s personal use. Please do not copy, resell or redistribute them.

Privacy

How we handle personal information is set out in our privacy policy, which forms part of these terms.

Changes to these terms

We may update these terms. Current students will be told about significant changes before they take effect.

Governing law

These terms are governed by the laws of [[FILL: governing jurisdiction, e.g. Pakistan]]. Nothing here removes rights you have under the consumer law of your own country.

Contact

Questions about these terms: madinateaching@gmail.com or WhatsApp +92 320 9851549.